FAQS
What is the Limitless Collective?
The Limitless Collective is portier’s loyalty program, created to reward our community. As a member, you can earn points through purchases and referrals, then redeem them for rewards while unlocking exclusive offers and member benefits along the way.
How do I join the Limitless Collective?
Simply create an account via our sign-up page.
Already shopped with us? Log in here.
Make sure you're subscribed to email marketing
By signing up for the Limitless Collective, you agree to our Terms of Service and Privacy Policy.
How do I earn and redeem points?
You’ll earn 1 point for every $1 spent online.
You can also earn points by referring a friend. When an eligible friend makes their first purchase using your unique referral link, you’ll receive your referral reward.
Points are added to your account once your order has been paid. Points are calculated using the base currency value of your order and are rounded down to the nearest whole number. For example, a $49.95 purchase will earn 49 points.
Points are not earned on gift card purchases or on orders paid for using a gift card.
You can redeem your points for the following rewards:
200 points = $10 reward
400 points = $20 reward
600 points = $30 reward
800 points = $40 reward
Points cannot be combined to create a custom reward value.
To check your points balance, log into your portier account. When you have enough points, you can select the reward you’d like to redeem and apply it to your order at checkout.
Do my points expire?
Yes. Points expire after 12 months if they have not been redeemed.
What are the Limitless Collective tiers?
Your tier is determined by your eligible activity with portier. The first three tiers are based on eligible spend, while The Advocate tier is based on successful referrals.
Our tiers are:
- The Newcomer
- The Insider
- The Loyalist
- The Advocate
The Newcomer, The Insider and The Loyalist tiers are based on your eligible spend with portier. As your spend increases, you can move into higher spend-based tiers and unlock additional member benefits.
The Advocate tier is earned through referrals rather than spend. To reach The Advocate, you must successfully refer 5 friends who each make a purchase through your referral.
Once you reach a tier, your tier status is lifetime and does not expire or reset. Your tier may only change if you qualify for a higher tier based on your eligible spend or successful referrals.
How do birthday and child’s birthday rewards work?
As a Limitless Collective member, you may receive special rewards throughout the year.
Birthday reward: Sent before your birthday. A minimum spend of $150AUD applies and the reward is valid for 30 days.
Child’s Birthday reward: Sent around your child’s birthday. A minimum spend of $150AUD applies and the reward is valid for 30 days.
How does the referral reward work?
Invite friends to shop with portier using your unique referral link. You can access your referral link by logging into your portier account and visiting the referral page.
Once an eligible friend makes their first purchase using your referral link, you’ll receive your referral reward.
You must have made your first purchase with portier before you can refer a friend.
How long are my rewards valid for?
The sign up reward valid for 30 days from the date of issue.
Birthday and child’s birthday rewards are valid for 30 days from the date they are issued.
Referral rewards are valid for 90 days from the date they are issued.
Points redemption vouchers are valid for 30 days from the date they are redeemed.
Can I use my rewards during a sale?
Reward availability may vary during sales and promotional periods. Please refer to the terms and conditions of the relevant promotion for details.
Can I combine a loyalty reward with another discount code?
Limitless Collective rewards cannot be combined with other promotional codes or offers unless otherwise stated. View our promotional terms and conditions.
What happens to my points if I return or cancel an order?
If you return an item and receive a refund, the points earned from that purchase will be deducted from your account.
If you redeemed points on an order that is subsequently refunded, your redeemed points will be returned to your account where applicable.
Welcome, birthday and Child’s Birthday rewards are considered used once applied to a completed order and cannot be reinstated after use.
Do I need to subscribe to marketing emails?
Yes. To receive Limitless Collective communications, including loyalty updates, rewards and exclusive member offers, you’ll need to be subscribed to portier’s marketing communications.
I can't access my account. What should I do?
If you're having trouble accessing your portier account or Limitless Collective rewards, please contact our Customer Care team and we'll be happy to help.
