Please see our FAQs below, or alternatively visit our contact us page to get in touch.

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Product Information

Where can I purchase portier products?

Portier is available Worldwide via www.portier.com.au .

We also stock exclusively to the memo www.thememo.com.au

What fabrics does portier use?

Fabric quality is consistently at the heart of everything we produce. Ensuring we select fabrics comprised of all-natural fibres is something we simply will not compromise on. Therefore, portier products are
created from the highest quality natural materials, like linen, hemp, cotton, and organic cotton.

Does portier offer a warranty on its products?

If your portier carrier has become damaged or is delivered as a faulty item, please e-mail an image of the damage / fault along with your order number to customercare@portier.com.au

The team can then evaluate the issue and aim to provide a replacement or alternatively find the most appropriate solution.

Sizing & Instructions

When can I start using the Limitless Carrier?

The Limitless Baby Carrier can be used from Newborn – approx. 2years (3.2kg / 7lbs – 16kg / 35lbs). TIP: Please ensure you adjust the black snap buttons on the inside of the waist belt to the newborn setting before first use.

How do I know if the portier carrier will fit?

The Limitless Baby Carrier is a one-size fits all product and can be used from newborn – approx. 2years (3.2kg / 7lbs – 16kg / 35lbs)

If you need any assistance on fit, please don’t hesitate to get in contact with our team at customercare@portier.com.au

Do you have any instructions on how to use the Limitless Carrier?

Yes, please visit our instructions section for step-by-step image instructions and video instructions.

Does the Limitless carrier offer 3-way carry functionality (Front carry facing in, front carry facing out & back carry)

Yes, you can wear your baby on your front – facing inward or facing outward, or on your back.

Please visit our instructions section for step-by-step image and video instructions.

When can I carry my baby in the front carry facing outwards position?

The portier Limitless Baby Carrier allows you to front carry your baby in the facing outward position when your baby is between 5.9kg / 3lbs – 10kg / 22lbs, has independent neck and head control, and is tall enough to have their face unobstructed above the top of the body panel while in the carrier.

Please visit our instructions section for step-by-step image and video instructions.

It is IMPORTANT to ensure your carrier is adjusted accordingly for the outward facing carry position before use. (Please refer to page 10 of the instruction manual). Be sure the bottom of the carrier’s waist belt, which is where the baby will sit, is adjusted to the widest setting when carrying a child in the facing outward position. Thigh support should always be buttoned onto the lower set of buttons on the front carrier panel when carrying a child facing outward.

Safety & Endorsements

Are portier carriers safe to use?

The portier Limitless carrier is safe to use and comply with the ASTM F2236 safety Standards for Baby carriers.

Does the Limitless carrier support babies with hip hysplasia?

Yes, portier can confirm that our Limitless carrier has been acknowledged as hip healthy by the International Hip Dysplasia Institute.

Please visit page 11 of our instructions manual on how to position your baby correctly.

Please note that your baby’s knees should always be higher than their bottom, fabric supporting the thighs.

Washing & Care

Can I wash my portier carrier in the washing machine?

All portier Limitless carriers are machine washable. Please refer to our care page on how to wash your portier carrier in the washing machine.

The portier Limitless carrier is a complete ready to use product. We recommend spot cleaning your carrier with a soft cloth and warm water where possible to preserve its original nature.

Should you require assistance on how to care for your portier carrier, please don’t hesitate to get in contact with our customer service team at customercare@portier.com.au

Orders & Payments

What is a pre-order and how does it work?

A pre-order item is not available for immediate purchase as we do not currently have that item in stock. Therefore, pre-order items have an
extended delivery date in comparison to in-stock items. Please always refer to the estimated delivery date noted on the product page.

What payment method does portier accept?

We offer an extensive variety of payment methods:

  • Mastercard
  • VISA
  • American Express
  • Paypal
  • Klarna
  • Afterpay

Shipping & Delivery

Does portier offer free shipping?

Yes, we offer free standard shipping Australia wide on all orders

Where does portier ship from?

Each product is quality checked and packaged by hand in Melbourne, Australia.

Get in touch

Have questions about your order, or a general enquiry?