FAQs

Portier is available Worldwide via www.portier.com.au .

Portier USA www.portier.co

The Memo www.thememo.com.au

Baby Bunting www.babybunting.com.au

Experience the collection in store or online at our exclusive stockists

Fabric quality is consistently at the heart of everything we produce. Ensuring we select fabrics comprised of all-natural fibres is something we simply will not compromise on. Therefore, portier products are created from the highest quality natural materials, like linen and cotton.

All of our bags and accessories are covered under warranty for 6 months from the date of delivery and carriers are covered for 12 months from date of delivery. Please note that the warranty will not be honoured if our quality control team believe the fault is due to general wear and tear or if the item has been mistreated.

View our warranty information under our Refund Policy here.

The Limitless Baby Carrier can be used from Newborn to approx. 2 years (3.2kg / 7lbs to 16kg / 35lbs). TIP: Please ensure you adjust the black snap buttons on the inside of the waist belt to the newborn setting before first use.

The Limitless Baby Carrier is a one-size fits all product and can be used from newborn to approx. 2 years (3.2kg / 7lbs to 16kg / 35lbs)

If you need any assistance on fit, please don't hesitate to get in contact with our team at customercare@portier.com.au

Yes, please visit our instructions section for step-by-step image instructions and video instructions.

Yes, you can wear your baby on your front, facing inward or facing outward, or on your back.

Please visit our instructions section for step-by-step image and video instructions.

The portier Limitless Baby Carrier allows you to front carry your baby in the facing outward position when your baby is between 5.9kg / 13lbs and 10kg / 22lbs, has independent neck and head control, and is tall enough to have their face unobstructed above the top of the body panel while in the carrier.

IMPORTANT: Please visit our instructions section for step-by-step image and video instructions.

It is IMPORTANT to ensure your carrier is adjusted accordingly for the outward facing carry position before use. (Please refer to page 10 of the instruction manual). Be sure the bottom of the carrier's waist belt, which is where the baby will sit, is adjusted to the widest setting when carrying a child in the facing outward position. Thigh support should always be buttoned onto the lower set of buttons on the front carrier panel when carrying a child facing outward.

The portier Limitless carrier is safe to use and complies with the ASTM F2236 safety standards for baby carriers.

Yes, portier can confirm that our Limitless carrier has been acknowledged as hip healthy by the International Hip Dysplasia Institute.

Please visit page 11 of our instructions manual on how to position your baby correctly.

Please note that your baby's knees should always be higher than their bottom, fabric supporting the thighs.

All portier Limitless carriers are machine washable. Please refer to our care page on how to wash your portier carrier in the washing machine.

The portier Limitless carrier is a complete ready to use product. We recommend spot cleaning your carrier with a soft cloth and warm water where possible to preserve its original nature.

Should you require assistance on how to care for your portier carrier, please don't hesitate to get in contact with our customer service team at customercare@portier.com.au

A pre-order item is not available for immediate purchase as we do not currently have that item in stock. Therefore, pre-order items have an extended delivery date in comparison to in-stock items. Please always refer to the estimated delivery date noted on the product page.

We offer an extensive variety of payment methods:

• Mastercard
• VISA
• American Express
• PayPal
• Klarna
• Afterpay

Please refer to the estimated date listed on the product at the time of purchase for when we anticipate you will receive your order.

Please note, orders that contain both in-stock and pre-order items will be shipped together when the pre-order product arrives ready for shipment. Unfortunately, we are unable to split orders that include both in-stock and pre-order items. To receive your available items sooner, we recommend placing two separate orders.

Yes, we offer free standard shipping Australia wide on all orders over $150.00. We also offer free express shipping to USA and Canada on all orders.

For further information on international orders see our shipping policy.

Each product is quality checked and packaged by hand in Melbourne, Australia.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows portier to provide the best possible user experience to our international customers.

Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.

If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer's responsibility. It will be noted at checkout for full transparency before you order.

• Please initiate your refund / exchange via our Returns Portal and follow the prompts. Items sent back to us without first requesting a return will not be accepted. You can find your order number on your order confirmation email.
• We are unable to process exchanges. Instead, we kindly ask you to submit a return for your item and make a new purchase for the desired item, as shipping timeframes may cause delays.
• Once your return has been approved, your shipping label will be emailed to you.
• Securely pack your return item(s), along with the return form and attach the label securely to the satchel.
• You will be refunded via the same method of payment used to purchase, including payments made via a gift card.
• Refunds are issued in the same currency as the original payment.
• Please note that a flat fee will be deducted from your refund or store credit to cover the return shipping costs.
• Once your return is received and inspected at our warehouse, your refund will be processed. Please allow up to 7-10 business days for the refund to be credited back to your original form of payment.

The Limitless Collective is portier’s loyalty program, created to reward our community. As a member, you can earn points through purchases and referrals, then redeem them for rewards while unlocking exclusive offers and member benefits along the way.

Simply create an account via our sign-up page.

Already shopped with us? Log in here.

Make sure you're subscribed to email marketing

By signing up for the Limitless Collective, you agree to our Terms of Service and Privacy Policy.

You’ll earn 1 point for every $1 spent online.

You can also earn points by referring a friend. When an eligible friend makes their first purchase using your unique referral link, you’ll receive your referral reward.

Points are added to your account once your order has been paid. Points are calculated using the base currency value of your order and are rounded down to the nearest whole number. For example, a $49.95 purchase will earn 49 points.

Points are not earned on gift card purchases or on orders paid for using a gift card.

You can redeem your points for the following rewards:

200 points = $10 reward
400 points = $20 reward
600 points = $30 reward
800 points = $40 reward

Points cannot be combined to create a custom reward value.

To check your points balance, log into your portier account. When you have enough points, you can select the reward you’d like to redeem and apply it to your order at checkout.

Yes. Points expire after 12 months if they have not been redeemed.

Your tier is determined by your eligible activity with portier. The first three tiers are based on eligible spend, while The Advocate tier is based on successful referrals.

Our tiers are:
- The Newcomer
- The Insider
- The Loyalist
- The Advocate

The Newcomer, The Insider and The Loyalist tiers are based on your eligible spend with portier. As your spend increases, you can move into higher spend-based tiers and unlock additional member benefits.

The Advocate tier is earned through referrals rather than spend. To reach The Advocate, you must successfully refer 5 friends who each make a purchase through your referral.

Once you reach a tier, your tier status is lifetime and does not expire or reset. Your tier may only change if you qualify for a higher tier based on your eligible spend or successful referrals.

As a Limitless Collective member, you may receive special rewards throughout the year.

Birthday reward: Sent before your birthday. A minimum spend of $150 AUD applies, and the reward is valid for 30 days.

Child’s Birthday reward: Sent around your child’s birthday. A minimum spend of $150 AUD applies, and the reward is valid for 30 days.

If your birthday or your child’s birthday is within the next 30 days, your reward may be delayed by up to 30 days.

Invite friends to shop with portier using your unique referral link. You can access your referral link by logging into your portier account and visiting the referral page.

Once an eligible friend makes their first purchase using your referral link, you’ll receive your referral reward.

You must have made your first purchase with portier before you can refer a friend.

The sign up reward valid for 30 days from the date of issue.

Birthday and child’s birthday rewards are valid for 30 days from the date they are issued.

Referral rewards are valid for 90 days from the date they are issued.

Points redemption vouchers are valid for 30 days from the date they are redeemed.

Reward availability may vary during sales and promotional periods. Please refer to the promotional terms of the relevant promotion for details.

Limitless Collective rewards cannot be combined with other promotional codes or offers unless otherwise stated. View our promotional terms

If you return an item and receive a refund, the points earned from that purchase will be deducted from your account.

If you redeemed points on an order that is subsequently refunded, your redeemed points will be returned to your account where applicable.

Welcome, birthday and Child’s Birthday rewards are considered used once applied to a completed order and cannot be reinstated after use.

Yes. To receive Limitless Collective communications, including loyalty updates, rewards and exclusive member offers, you’ll need to be subscribed to portier’s marketing communications.

If you're having trouble accessing your portier account or Limitless Collective rewards, please contact our Customer Care team and we'll be happy to help.

The Portier Limitless Collective Referral Program Terms & Conditions apply to all referrals made through our loyalty program.

Your personal referral link is intended for sharing Portier with friends and family. Sharing your referral link publicly on social media platforms or promoting it through online trading platforms is not permitted. Referrals generated through these channels will not be eligible for rewards.

By participating in the referral program, you agree to these Terms & Conditions.